Cover that begins where the factory warranty ends.
Euro 1 Warranty Package gives you peace of mind against mechanical failure. We repair or replace the covered components of your vehicle — under clear terms, with an unlimited number of claims, throughout the UAE.
- Territory
- UAE only
- Claims
- UnlimitedLimit & number of claims
- Coverage
- Mechanical failureOf covered components
- Starts
- After factory warrantyTime & mileage limited
- Claim decision
- 3–5 working days
A warranty built around peace of mind
The Euro 1 Warranty Package Proposal is designed to provide peace of mind to our valued customers. It sets out the terms and conditions under which we agree to repair or replace covered vehicle components in the event of any mechanical failure.
- What it does — commits Euro 1 Warranty Package to repairing any covered component that suffers a mechanical failure within the warranty period, subject to the terms below.
- When it applies — coverage commences once the manufacturer’s factory warranty expires, and is defined by both time and mileage limits.
- How claims are grouped — into major types such as Engine, Transmission and Differential.
- Your legal rights are protected — benefits are supplementary to all other rights and remedies under UAE Federal Law No. 24 of 2006 and related consumer-protection regulations.
Our agreement with you
The warranty is a legally binding contract that comes into effect upon payment of the premium by, or on behalf of, the warranty holder. In return, Euro 1 Warranty Package provides the benefits set out here.
Repair coverage
We will repair any covered component of your vehicle that experiences a mechanical failure within the warranty period — subject to the terms and conditions of this agreement.
Servicing requirements
To keep the warranty valid, your vehicle must be serviced exclusively by authorized service centers as recommended by the manufacturer. This applies from the moment you purchase Euro 1 Warranty Package.
Proper usage — you must comply with manufacturer specifications
- Fuel usage — the vehicle must use the specified fuel type in accordance with the manufacturer’s recommendations.
- Tire size — tires fitted must adhere to the manufacturer’s specifications for size and fitment.
- Battery usage — use the correct battery with the appropriate voltage, as indicated by the manufacturer’s guidelines.
- Brake components — use of original brake pads and brake discs, consistent with manufacturer standards, is mandatory.
Excluded activities & modifications
The following are explicitly excluded from coverage under this warranty:
- Altered mileage or kilometers — any alteration or tampering with the recorded mileage or kilometers.
- Engine Control Unit (ECU) — any modification to the ECU, such as opening or modifying it.
- Modified software and hardware — changes that deviate from the manufacturer’s standards.
- Tuned and racing parts — installation of tuned or racing parts.
- Misuse of the vehicle — activities such as desert off-roading or using the vehicle on a racing track.
If your vehicle is found to be using any of the excluded parts or modifications that do not align with the manufacturer’s standards, this warranty plan will be terminated or rendered void immediately. Euro 1 Warranty Package experts will take such action upon discovery of these irregularities.
The documents that make up your warranty
- The warranty comes into effect upon payment of the premium by, or on behalf of, the warranty holder.
- Collectively, the documents below define the terms and conditions of your warranty.
- It is the warranty holder’s responsibility to ensure all details on the proposal page are accurate.
Service Schedule
The routine services you are entitled to.
Warranty Booklet
The full terms and conditions of cover.
Recovery Agreement
The agreement governing recovery.
Coverage extension
- Extended-warranty coverage commences once the manufacturer’s factory warranty expires.
- It is defined by both time and mileage limitations.
- Because the manufacturer’s coverage may change over time, extended-warranty coverage can also evolve.
- Claims are categorised into major types such as Engine, Transmission and Differential.
Statutory rights preserved
- Benefits under this contract — and any warranties from the seller — are supplementary to all other rights and remedies the purchaser has under UAE Federal Law No. 24 of 2006 and related regulations in the commercial control and consumer-protection sector.
Warranty plans & periods
Each plan begins upon the expiration of the manufacturer’s full warranty, starting on the date the warranty is sold with the vehicle. Every plan carries an unlimited limit and number of claims within the warranty period.
New Car Warranty Contract
Whichever comes first. Expiry: 100,000 km.
Whichever comes first. Expiry: 200,000 km.
Used Car Warranty Contract
Ceases at Contract End Date — 1 year at unlimited mileage.
Ceases at Contract End Date — 2 years at unlimited mileage.
Super Sports Car or Luxury Car Warranty Contract
Ferrari · Lamborghini · Maserati · McLaren · Aston Martin · Rolls Royce · BentleyWhichever comes first. Expiry: 60,000 km.
Whichever comes first. Expiry: 100,000 km.
1 year at unlimited mileage.
2 years at unlimited mileage.
3 years at unlimited mileage.
Everything we cover
The following systems and their internal parts are covered components under this warranty. Coverage includes, but is not limited to, the parts listed for each system.
Across every system: Gaskets and seals are covered components where noted.Engine
All internal parts contained within the engine, including but not limited to: pistons, piston rings and pins; connecting rods and bearings; crankshaft and main bearings; camshaft, bearings, followers, timing gears, guides, tensioners, rocker arms, shafts, bushings, valves, valve guides, lifters, springs and seats; push rods; oil pan; oil pump; timing chain cover; intake and exhaust manifolds; engine mount; cylinder head(s); and engine control unit. Gaskets & seals covered
Transmission & Transfer Case
Automatic & standard. All internal parts contained within the transmission and transfer case, plus: torque converter; flywheel / flex plate (breakage); vacuum modulator; oil pan; and transmission cases if damaged as a result of a failure of a covered internal part of the transmission. Clutch pressure plate assembly (excluding linings); clutch master cylinder; transmission mount. Gaskets & seals covered
Cooling Fan & Fan Clutch
Engine cooling fan motor, radiator, thermostat, and water pump.
Drive Train
Axle (front and rear): all internal parts contained within the drive axle, plus locking hubs, drive shafts, universal joints, constant-velocity joints (unless failure was caused by torn drive boots), and axle bearings. Oil pan and drive axle case if damaged as a result of the failure of a covered internal part of the drive axle. Also covered: propeller shaft, wheel bearings (front and rear). Gaskets & seals covered
Fuel System
Fuel pump; fuel management systems including injectors, fuel pump and carburetor; sensors and senders; and accumulators.
Brakes
Brake master cylinder, brake booster, vacuum-assist booster and pumps, caliper, compressing valve, hydraulic lines and fittings, and ABS module.
Steering
All internal parts contained within the steering box, power cylinder, rack-and-pinion gear, and power-steering pump. Steering box and rack-and-pinion gear housings if damaged as a result of the failure of a covered internal part. Gaskets & seals covered
Front / Rear Suspension
Upper and lower control arms, control-arm shafts and bearings, upper and lower ball joints, kingpins, torsion bars, McPherson strut housing (including the hydraulic portion of strut or coil spring), stabilizer-bar links, stabilizer axle and support, wheel bearings, sway bar, and bushes.
Air Conditioner
Compressor, condenser, and evaporator.
Electrical Systems
Voltage regulator, starter motor (including solenoid), wiper motor, window motor, OEM mirror motors, seat motors, cruise-control systems, ignition coils, horn, seat-belt tensioner, airbag, door locks, and boot-release mechanism.
How to make a claim
To make a claim on this warranty, follow the steps below. All repairs are carried out upon inspection by the workshop department at Euro 1 Warranty Package.
Return the vehicle to our service center. Bring the vehicle to a Euro 1 Warranty Package authorized service center.
Lodge the claim. Provide details of the warranty when delivering the vehicle and ask our service advisor to lodge a claim on your behalf. The service manager will contact the warranty administrator to confirm your servicing is up to date.
Dismantling. The cost of dismantling will be paid in the event of a valid claim. If the vehicle is dismantled in part or full and the fault is found not to be covered or is excluded, the warranty holder is liable to pay the cost of dismantling and any authorised repairs (inclusive of tax).
Authorisation. If claimable liability is agreed, Euro 1 Warranty Package provides authority by means of a specific claim number for the authorized sum. Any amount in excess of that figure (as per the warranty liability) is the responsibility of the warranty holder.
Parts. Euro 1 Warranty Package has the right to use original parts, renewed parts, or parts matching the original specification for the repairs under the claim.
Timelines. The claim-approval period is 3–5 working days from the date it is notified to the Claims Department. If repair parts are unavailable (non-availability or overseas order), a period of 15–60 days may apply for the delayed parts. The warranty holder must wait for the part; Euro 1 Warranty Package will not compensate for delayed parts or the waiting period.
Inspection first. No repairs are to be done under the terms of the warranty without informing us. All repairs are carried out upon inspection at the Euro 1 Warranty Package workshop, and the assessment result determines the warranty holder’s liability.
If the vehicle has met with an accident during the warranty period and is not repaired at Euro 1 Warranty Package authorized workshops (or by a certified manufacturer using the original part to factory standard), the warranty of the vehicle will be cancelled automatically.
What is not covered
This warranty does not cover the following. Please read this list carefully alongside the covered components above.
- Any components not listed as covered components, or any failures not covered within this contract.
- Any claim where the repair has not been performed by Euro 1 Warranty Package.
- Maintenance such as cleaning, servicing, recalibration, adjustment, wheel alignment, tuning, and balancing (see the full maintenance-items list below).
- Any noise claimed as coming from the sunroof, front windscreen, rear windscreen, or any window glass (front & rear, on either side).
- Any failure caused by negligence, abuse, misuse, or failure to carry out proper servicing and maintenance in accordance with the manufacturer’s recommendations.
- Any failure caused by overheating, lack of coolant, or incorrect maintenance of oil levels.
- Any failure caused by a non-covered component.
- Replacement of any components that have not failed, unless required as part of a repair of a covered component.
- Any component modified from the manufacturer’s original specifications, or failure of a covered component as a result of modification after sale.
- Consequential loss or damage of any kind.
- Damage as a result of accident, impact, corrosion, rust, theft, vandalism, earthquake, flood, hail, water, extreme weather, or natural disaster.
- Any failure, malfunction, defect, inoperability, breakdown, disruption or stoppage caused by or related to any design, planning or engineering compatibility, omission or deficiency as a consequence of date recognition.
- Any failure attributed to fitment with a HYBRID, LPG or CNG unit other than a unit supplied, fitted and endorsed by the vehicle manufacturer.
- Seals and gaskets, unless required in conjunction with the repair or replacement of a failed covered component.
- Failure of clutch friction linings in any vehicle, and any other clutch components in four-wheel-drive vehicles.
- Any failure covered by a manufacturer’s, repairer’s or express warranty or recall, or for which another party is liable or accepts liability.
- Any legal liability or consequence directly or indirectly caused by war, acts of terrorism, civil disturbance, ionizing radiation, or contamination by radioactivity from nuclear fuel or waste.
- Any damage as a consequence of operating the vehicle after it is known to be defective.
- Any vehicle used for hire, rental, courier purposes, driver instruction, conveyance of passengers for fare or reward, or participation / preparation for any motorsport, speed or time trials or like activities.
- Any liability for damage to other property or persons, including injury or death.
Maintenance items that are not covered include:
Cancellation & refunds
- The Warranty Contract cannot be cancelled by the warranty holder and cannot be transferred to another vehicle.
- The Warranty Contract has no cancellation value.
- Euro 1 Warranty Package is not liable to return any premium if the contract is invalidated, if cover is no longer required, or at the end of the warranty contract date.
- Cancellation also results from: improper fuel use, improper tire size, improper battery/voltage, or improper use of original brake pads and discs — each against manufacturer specification.
- Also: altered mileage/kilometers; ECU modifications (if the ECU is modified or opened); modified software and hardware; tuned and racing parts; and misuse such as desert off-roading or racing-track use.
- If the vehicle is found using any of these parts/modifications against the manufacturer’s standard, the plan is terminated or becomes void immediately, and no premium is refunded.
We stand behind our service
- In the rare event that you find any aspect of our product, service, or the way we handle your claim to be unsatisfactory, our dedicated Service Manager will promptly address your concerns.
- We provide a timely response upon receiving your communication.
Validity of this warranty depends on the vehicle being returned to our designated service center every 10,000 km or 12 months (whichever comes first), or more frequently if the manufacturer requires it.
- Services and inspections by other providers will not be endorsed or acknowledged by Euro 1 Warranty Package.
- If serviced at other UAE workshops, the warranty becomes void unless the vehicle is returned for service at 12-month intervals.
- If taken to an external workshop or dealer for repair, responsibility lies with the customer; Euro 1 Warranty Package is not accountable for any resulting costs.
- This warranty is applicable only to the individual listed on the Euro 1 Warranty Package contract of sale at the time of purchase — a different customer on the same vehicle would not be covered.
Before we provide the policy, as standard operating procedure, the car must undergo a warranty inspection. If the car is in good condition you can take the policy at once; if it has an issue, the car must be repaired first.
Service guidelines & general provisions
As a customer you are entitled to routine services specified in the Vehicle Schedule, under the conditions below. Expand each clause for the full detail.
01General & Definitions+
- Authorized Workshop — Euro 1 Warranty Package Authorized Service Centers.
- Vehicle — the motor vehicle operated by the customer, specified in the Vehicle Schedule accompanying the agreement.
- Routine Service — a series of consecutive service tasks carried out in the UAE per the Authorized Service Center’s catalogue, including supply of necessary lubricants and materials. Specifically:
- All service tasks specified in the service sheet provided by Euro 1 Warranty Package Auto Service Center, performed according to applicable factory technical publications.
- Measuring wear on wear items such as brake pads/discs and recording wear percentages.
- Replacing engine oil, oil filter, plug washer, air filter, AC filter, spark plugs, brake fluid, automatic-transmission oil filter, gaskets, seals, transmission oil, differential oil, and fluid top-ups.
02Exclusions — routine service does not cover+
- Rectification of damage caused by accidents, force, or the use of non-approved spare parts, oils or service products.
- Neglect, misuse, abuse or improper handling, including overloading and unauthorized modifications.
- Use beyond normal road use, over recommended towing capacity, or for applications other than passenger transport and typical domestic use.
- Unauthorized individuals performing work on the vehicle.
- Refusal to repair heavy oil leaks during inspection.
- Repair or replacement of friction materials.
- Work not specified in the relevant Euro 1 Warranty Package schedule handbook.
- Roadside assistance, recovery, or provision of courtesy vehicles.
- Repair of damaged glass.
- Damage or wear of tires, unless agreed with Euro 1 Warranty Package Authorized Service Centers.
- Maintenance of paintwork.
- Repair and maintenance of non-original bodywork or equipment.
- Modifications required by law.
- Regular checks such as coolant levels, lubricant levels and tire pressures specified in the vehicle’s handbook between services.
- Repairs under any warranty provided at the time of the vehicle’s sale.
- Test fees and/or repairs associated with wiper blades and bulbs.
03Authorized Service Centers’ Obligations+
- To carry out routine service during the contract period at the authorized workshop on an agreed date.
- For any additional work beyond routine service, Euro 1 Warranty Package will inform the customer and seek authorization before proceeding.
- Liability under the agreement is limited to the total contract payment made by the customer.
- Compliance with UAE Federal Law No. 24 of 2006 and related regulations, covering Articles (23) & (24) for data processing.
04Customer’s Obligations+
- Make the vehicle available at our authorized service centers by prior appointment, reasonably clean, per the relevant service interval or when requested by the service advisor.
- Strictly follow the instructions for vehicle use outlined in the owner’s manual.
- In case of defects or failures, carry out immediate repair to minimise consequential damage.
- Our authorized service centers may replace parts necessary for vehicle operation; the customer is responsible for the associated costs.
- If an insurance company claims a deduction during reimbursement of accident-damage repairs, the customer may only claim against Euro 1 Warranty Package Authorized Service Centers in cases of proven negligence.
05Payment+
- The customer makes full payment as specified in the vehicle schedule, inclusive of VAT, at the time of purchasing the contract.
- The cost of any repairs needed due to improper and/or unauthorized repairs or maintenance that deviate the vehicle from its original specification is paid by the customer at Euro 1 Warranty Package Authorized Service Centers’ standard rates.
06Procedure for Work+
- Whenever the customer requires any of the routine services, they present the vehicle to our authorized service centers.
07Defects & Applications Outside the Contract+
- If a heavy oil leak is found during inspection or service and the customer refuses to repair it, Euro 1 Warranty Package Authorized Service Centers may cancel the service contract at that moment without any refund.
- Any damage to the engine and transmission after routine services is not liable to be repaired by our authorized service centers, nor will compensation be provided.
- Where the workshop deems any part defective beyond repair, or likely to impair safe and reliable operation or cause consequential damage — and rectifying it is beyond the scope of routine service — they may notify the customer in writing and recommend replacement.
- If the customer unreasonably refuses or fails to have the recommended work done, they should immediately remove the vehicle from the premises.
08Set-Off & Lien+
- The customer shall not set off any claims against amounts payable under the agreement, nor exert any lien, unless recognised by our authorized workshops or declared legally effective by a court order.
09Termination+
- The Warranty Contract cannot be cancelled by the warranty holder, nor transferred to another vehicle, and has no cancellation value. Euro 1 Warranty Package is not liable to return any premium if the contract is invalidated or cover is no longer required.
10Severance+
- If any provision is found wholly or partly illegal, invalid, void, unenforceable or unreasonable, it is deemed severable and the remaining provisions continue in full force and effect.
11Dispute Resolution+
- Either party may call an extraordinary meeting to resolve a dispute via written notice; designated management representatives attend all such meetings.
- Members endeavour in good faith to resolve disputes; if unresolved, the matter is referred to a Director or CEO who cooperates in good faith. If senior officers fail to resolve it within the allotted time or extension, the procedure is deemed exhausted.
- This clause does not limit either party’s rights or remedies at law, including the right to seek injunctive relief or commence legal proceedings at any time.
12Assignment+
- Neither party may assign, sub-contract or transfer the agreement or any rights or obligations under it without the prior written consent of the other party, which should not be unreasonably withheld or delayed.
13Force Majeure+
- Our authorized workshops are excused from performing their obligations if prevented or delayed by circumstances beyond reasonable control — including acts of God, governmental actions, war, national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes — where the event continues for a continuous period.
14Entire Agreement+
- This agreement, with the documents referred to in it, constitutes the entire agreement between the parties, superseding any previous agreement on the same subject.
- Each party acknowledges it does not rely on any statement, representation or warranty other than as expressly set out; the only remedy is for breach of contract. This does not limit or exclude liability for fraud.
15Amendments+
- If a change in law affects Euro 1 Warranty Package’s ability to perform, it may vary its obligations by serving written notice. Otherwise, the agreement cannot be amended except in writing, signed by duly authorized representatives of the parties.
16Waiver+
- No failure or delay to exercise a right or remedy operates as a waiver, nor does any single or partial exercise. Rights and remedies are cumulative and not exclusive of those provided by law.
- No admission, act or omission by Euro 1 Warranty Package Authorized Service Centers or its agents constitutes a waiver of, or releases the customer from, any liability under the terms.
17Notices+
- Any notice must be in writing and is deemed duly given by registered post to the party’s address, or such other address designated in writing.
- A notice is deemed received within two business days following dispatch by post, or simultaneously with delivery if sent by hand. To prove giving of notice, it is sufficient to show it was dispatched.
18Governing Law & Jurisdiction+
- This agreement is governed and construed in accordance with UAE Federal Law.
- The courts of law have exclusive jurisdiction over any proceedings arising out of or in connection with the agreement. Euro 1 Warranty Package Authorized Service Centers may commence proceedings against the customer in any court of law in any part of the Emirates.
